Barbara Small, M.A.'s Articles in Conversation


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Effective Communication Skills: Sending Your Message Effective communication skills are key to getting our messages across to others both at work and in our personal relationships. It maximizes the impact of our message while minimizing misunderstanding and defensiveness. This article outlines practical and concrete tips for sending your messages effectively and clearly so that others accurately understand your message. Active Communication Skills: Active Listening Active listening is the ability to capture and understand the messages that others are communicating whether these messages are transmitted verbally or non-verbally, clearly or vaguely. It is not simply the ability to repeat the other person's words. This article outlines practical and concrete tips for improving your active listening skills.