Kate Tammemagi's Articles in Customer Service


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Proper Email Etiquette for a Customer Service Department An email from a Customer Service Department is a lasting reflection of the quality of that customer service and of that company. It is important to have a proper email etiquette for your Customer Service Department, and this article will help you identify best practice in emails. Customer Service Role-plays, designing a Customer Service Training Module Customer service role-plays are essential to training and improving the skills of customer service personnel. A well designed thirty minute training module using role-plays will give a quick boost to focus, knowledge, skills and customer focus.